Jessica Mondillo’s Blog



Starbucks Nationwide Close February 26th

17 February 2008

On February 26th Starbucks nationwide will be close for re-training. Quality at Starbucks has been going down so Howard Schultz has decided to close the 7,100 stores from 5:30-8:30 PM to train the employees.

Although this demonstrates a desire to improve quality and keep the customer’s happy, I want to know why the employees were not trained correctly the FIRST time. Quality should not be sacrificed because an employee is not willing to do their job properly.

Also, will this training be successful? To a degree maybe, but not completely. Not every employee works on Tuesdays from 5:30-8:30. Will Starbucks make it mandatory for all their employees to be there that day? Probably not, the best they can do is to fill in the people who aren’t there with a summary of the lessons.

If you don’t travel much this next part won’t be much of a concern but how do the high up people in Starbucks plan to make training the same throughout their stores? I didn’t hear anything about who will train or how they will do it. In order to standardize quality for people who travel, the training between stores needs to be the same.

Maybe this re-training day will help improve some of Starbuck’s quality concerns. Most likely it will not though because in many cases the stores employ teenagers who do not care much about their job. What will make the employees care more now about quality and service when they did not care when they started the job?

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Comments

  1. * Pete says:

    Tomorrow go to your local Starbucks, ask the questions you asked in your blog.

    | Reply Posted 9 years, 4 months ago
  2. * Clarissa says:

    Its not that the starbucks partners don’t care about their job, they just needed a reminder of just how much their daily service effects people’s everyday lives. You’re being stereotypical by mentioning that teenagers are the ones who don’t care about their job! Go to any fast food place or restaurant and see whether or not you receive perfect service or the quality of your food is perfect EACH and EVERY time you go! If it wasn’t for the partners’ dedication to serving customers, Starbucks would not be the number one coffee distributer in the world!

    | Reply Posted 9 years, 3 months ago
  3. * Jessica Mondillo says:

    Yes it is stereotypical and I do know some teenagers work hard. Yet at the same time, many of them do not. I am a teenager and I know what hard work is. I know perfect service and food quality are impossible to get all the time. But what I have a problem with is when employees (mostly teenagers) do not assist the customer at all, do not even acknowledge that you are there and get annoyed when they have to work.

    | Reply Posted 9 years, 3 months ago


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